Frequently Asked Questions
Everything you need to know about shopping with JAKI.
How do I determine the right size for me?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Returns are processed within 5-7 business days of receipt.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but usually range from 7-14 business days.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email containing a tracking number and a link to monitor your package's journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
How should I care for my JAKI garments?
To ensure longevity, we recommend following the care instructions on the internal label. Most of our items prefer a cold wash and air drying to maintain fabric integrity.